SHIPPING POLICY

How We Are Saving Mother Earth

We want natural resources to be enjoyed for many lifetimes to come. So, here's what we are doing to help make that happen:

-We use recycled packaging, so don't be alarmed if your box looks preloved!

-We don't provide packing slips. You will be able to find your order number and info through email.

Options for returning your merchandise:

Return at A January Love store You can return items at our store within 15 days of purchase.
Make sure to bring your receipt with you on your phone or a printed copy. Your item will only be returned if it meets the returns criteria below.
Online Returns If you would like to return an item purchased on ajanuarylove.com, you have 15 days from the shipping confirmation date of your order minus the return shipping fee. The items should have all tickets attached and be in perfect condition.

Some of our items, must meet the following conditions in order to be returned:

Undergarments & Feeding Items cannot be returned or exchanged with the exception of socks, tights, tops, and undershirts that are still in their original packaging.
Accessories must be returned with their original bag or cardboard intact.
Hygiene Products must be returned unused, sealed and in its original packaging
Packs: items that are part of a pack cannot be returned separately.

The options for exchanging your merchandise:

Exchange at A January Love store You can exchange your item’s sizes or colors at our store. Make sure to bring your receipt with you on your phone or a printed copy.
If you prefer to make an exchange for a different item, it will be returned and a new purchase will be made. It will only be returned if it meets the returns criteria.
To make an in-store exchange you do not have to make a request on the web.
Online exchanges will not be free of charge.